2018 Predictions Archives | Blis

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Blis Posts Tagged ‘2018 Predictions’

December 7 2017
This Is What The ‘CX Of The Future’ Looks Like

This article is part of CMO.com’s December series about 2018 trends, predictions, and new opportunities. Intelligent technologies stole the spotlight in 2017, and rightfully so. Seamless, cross-platform customer experiences—enhanced by augmented and virtual reality, voice-enabled interfaces, facial recognition, and myriad forms of machine-learning techniques—are all part of the new competitive advantage mandate.

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